The Internet has made a profound effect on the marketing research industry. Our Convergys customer intelligence experts are at the cutting edge of this exciting new medium, assisting you in connecting with the voice of your customer in faster, flexible and more actionable ways.

To continue its forward-thinking approach to strategic business decision making, Convergys has developed an enhanced online reporting solution. DataLink is a dynamic, comprehensive reporting innovation linking you to secure, online research results in real-time. This extensive reporting package can be used for both Web and telephone projects, giving you immediate access to your study results (NOTE: IVR data are updated daily). With DataLink, you can retrieve and distribute your results without delay, and you can use those results on-the-spot to gain marketing insights and competitive advantage.

With DataLink, you can:

• View Your Survey and/or download the survey instrument in Adobe Acrobat .pdf format
• Demo Your Survey by going through an actual demonstration of the survey used for your project (Web surveys only)
• Identify your Project Status in a status report showing the progress of your study
• View real-time, flexible topline reports with the Instant Data Viewer
• View Custom Reports showing comparisons and/or trends for key data segments
• View and search your customers’ open-end and other specify (unlisted) verbatim responses with Verbatim Reports
• View Respondent Reports for individual survey participators
• Access an Executive Summary including an analysis of key findings created specifically for your project

• Secure, unlimited access to real-time data – 24/7
• A login and unique password ensure only authorized users view data
• Customize available features appropriate for your project
• Internet browser access means you do not need to download or install special software
• Export graphs and tables to desktop applications

• Expeditious results promote timely action and decision making, thus increasing your return on research dollars
• Monitoring partial data allows you to react quickly to market pressures and/or potential customer service issues without waiting until the final interview is tabulated
• This one comprehensive reporting solution allows you to access multiple components of your project with just the click of the mouse

Visit www.convergysresearch.com/DataLink/ to view a DataLink demonstration, or contact Convergys to realize DataLink’s benefits on your next research program.

Convergys Corporation (NYSE: CVG), a member of the S&P 500, is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys contact centers handle more than one million customer interactions each day.

Convergys (SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including telecommunications, Internet, cable and broadband services, technology, and financial services. Headquartered in Cincinnati, Ohio, Convergys employs over 43,000 people in its more than 40 customer contact centers and in its data centers and other offices in the United States, Canada, Israel, and Europe. Convergys is on the Internet at www.convergys.com

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